Our Commitment to Excellence
What is Patient Satisfaction?
Patient Satisfaction measures our patients' opinion of the quality of customer service we provide to patients and family members/visitors during the hospital stay. There are many important factors that contribute to the patient experience. Our patient satisfaction survey is designed to measure these factors in detail so we can ensure that all of your needs are being met during your stay with us.
Committed to Transparency
Improving the quality of care is a core mission of Emanuel Medical Center. Emanuel is committed to transparent reporting and below you will find a sampling of our most current results.
What is HCAHPS?
HCAHPS is an acronym for "Hospital Consumer Assessments of Healthcare Providers and Systems" survey. The Centers for Medicare and Medicaid Services (CMS) have developed this survey instrument to be used to collect information on hospital patients' perspective of the care they received while in the hospital. This survey is sent in addition to the patient satisfaction survey Press Ganey sends to many of our patients who receive our service.
HCAHPS survey results are made public by CMS on their website. However, due to their reporting timelines, the data can be as old as 18 months prior. We strongly believe that our patients want and deserve current information instead of old news. Therefore, Emanuel has opted to post its most current quarterly HCAHPS scores below-which is the most current qaurterly survey results that we have available to us.
Note: HCAHPS percentages not risk-adjusted.